Terms of Service

These terms are an agreement between you and the company below. They are written in plain language as required by the Consumer Protection Act 68 of 2008 (CPA). The information below is provided in line with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

• Legal name: The Devon Towers Group (Pty) Ltd, trading as RentGuard Nexus™
• Registration number: 2025/663915/07 (CIPC)
• Tax registration: 9137100294
• Email: info@rentguardsa.co.za
• Telephone: 050 203 3667
• Website: https://rentguardsa.co.za
• Information Officer: Tumelo Faith Khantsi

RentGuard Nexus is a technology platform that helps tenants organise rental records, evidence and documents, understand their position, and prepare next steps.

• We are not a law firm or attorney (Legal Practice Act 28 of 2014). We do not represent you. Legal advice comes only from independent attorneys you choose to engage.
• We are not an insurer or financial services provider. Our plans are not insurance and do not pay out claims.
• We are not a credit provider or credit bureau (National Credit Act 34 of 2005). Rental Risk Intelligence and the Rental Passport are not credit scores.
• We are not an estate agency or property manager.

Full details are in our Legal Disclaimer.

• You must be 18 or older and give accurate information.
• A Free account needs no identity check. Identity verification is only requested for features that need it, and we explain why first.
• Keep your password and PIN private. Tell us immediately at info@rentguardsa.co.za if you suspect misuse.

• Current plans and prices are shown on our pricing section before you pay. Prices are in South African Rand and are the full amount you will be charged.
• Paid plans are billed monthly in advance through PayFast, a third-party payment processor. We never see or store your card details.
• We will give you at least 20 business days' notice of any price change, and you may cancel before it takes effect.
• The Free plan is permanent and is not a trial — it never converts to a paid plan on its own.

Some checks rely on outside providers and carry a once-off fee (for example the R80 property owner check, or criminal record checks). Before any paid check starts we show you the price and ask for your consent. A check is never started without it. If a check cannot be completed, we tell you, and you can ask for that fee to be refunded at info@rentguardsa.co.za.

• Cooling-off (ECTA s44): you may cancel a plan bought online within 7 days of purchase, without giving a reason and without penalty. We refund the amount paid within 30 days. This does not apply to a once-off check that you asked us to start and that has already been carried out.
• Cancelling later: cancel any time in Billing. Future debits stop immediately and no cancellation fee is charged. If we cannot stop a debit with the payment provider, we tell you on screen and you can email info@rentguardsa.co.za so we cancel it for you.
• You can download your records before you leave. We keep data only as long as described in our Privacy Notice.

• Nexus AI uses an AI model. It can make mistakes. Check important facts and have legal documents reviewed before relying on them.
• Nexus only works with information you have given or uploaded. When something is missing, it tells you rather than guessing.
• Nexus never sends letters, lodges matters, shares your Rental Passport or starts payments without your explicit confirmation.
• Legal documents are produced in English. Translations are a convenience only; the English version applies.

Do not use the platform to upload false evidence, harass anyone, send unlawful communications or access other people's information. We may suspend accounts that do this, after notifying you where the law allows.

We provide the platform with reasonable care and skill. Nothing in these terms limits rights you have under the CPA or other law that cannot be excluded. Otherwise, we are not responsible for decisions you or third parties make based on platform content, or for the services of independent attorneys, landlords or providers.

Contact us first at info@rentguardsa.co.za or 050 203 3667 — we aim to respond within 5 business days. If unresolved, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission. These terms are governed by the law of the Republic of South Africa.